Each automobile repair facility shall display in a conspicuous place at any point where vehicles are normally received for repairs, a sign which states that:
1. The customer may receive a written estimate on request;
2. No repair work charge may exceed the written estimate by more than 10 percent unless the additional work represented by the excess charge has been authorized by the customer;
3. Any conditions imposed by the automobile repair facility in providing written estimates, such as the limited hours when written estimates will be prepared or the amount of the reasonable fee charged for preparing a written estimate and for related diagnostic work;
4. The facility shall offer to return all replaced parts except warranty, core charge or trade-in parts required to be returned to a manufacturer or distributor; and
5. Any complaints can be made to the Division of Consumer Counsel of the Department of Law.
The sign heading "Customer Rights" shall be in letters at least one and one-half inches high and the remaining print shall be in letters at least one-fourth inch high with spacing between letters, words and lines so as to be clearly legible.
Any local sign shop should be able to make this for you.
A customer does not have to sign, the approval can be done orally but it is much better to have them sign. Most shops do have some type of form at least approving the diagnostic work. If you have a friend that works at a dealership, they could get you a blank form and then you could revise it to your particular shop.
Here is that part of the statute
Where a written estimate is requested, no repair work on the motor vehicle may be undertaken, other than such diagnostic work as may be necessary for the preparation of an estimate, until the written estimate has been provided the customer and the customer has authorized the work, either in writing or orally, and no charge for repair work in excess of the written estimate by more than 10 percent or, in the case of any motor vehicle which is at least 25 model years old, 20 percent or extension of the time for the work may be made unless the additional work represented by such excess charge or the time extension has been authorized, in writing or orally, by the customer.
You can do the diagnostic work.
Hope this helps and I appreciate the opportunity to assist you today.
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