Welcome to JustAnswer! My goal is to do my very best to understand your situation and to provide a full and complete excellent answer for you.My name is XXXXX XXXXX I'm going to assist you with your question.Please bear with me if you believe my answer isn’t coming fast enough because I’m also working with other customers too. I apologize for any seemingly late response.What does the contract state as to what they will do and by when?
Does the contract provide for remedies if they fail to provide such to you?
they were supposed to provide network support, yet now a year later say that we don't pay for network support, even though we have a year worth of emails back and forth where they talk about the network service that they provide. the contract for the iphone apps says that if they aren't done by January 2013, the price gets cut in half. We didn't put any concessions in there for if several months after that it still wasn't complete. in addition, the contracted hours we get from them monthly is 80 hours - they are using those hours to work on our app, and literally for the last 8 months they have used our monthly hours in order to continue working on our app, which leaves us with no further development or growth because they haven't figured out how to finish the apps yet. it is incredibly frustrating to have grown a business organically and to have it all slipping away because the people that we entrust with the most vital part of our business are incompetent.
they wrote it
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