Welcome! My goal is to do my very best to understand your situation and to provide a full and complete answer for you.
Good morning. You absolutely have recourse here. The hotel breached your contractual agreement. What you want to do is raise the stakes on them so that they know that not complying with your demands is going to cost them far more in the end than simply giving you your refund now. In your phone call you should detail their specific failures to perform, make your demands, and insist that they agree to your demands within a short specified period of time. Inform them that if your demand is not timely complied with, you will have no choice but to file a suit against them for your damages. Be sure to specifically mention that you will be filing this claim not only as a breach of contract case, but also as deceptive trade practice
, gross negligence, and fraud actions, which will entitle you not only to your damages, but also an additional amount equal to multiple times your actual damages as punitive damages. That should provide plenty of incentive to comply with your demands; but, if it does not, file your suit.
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