Thank you for your question. Please allow me to assist you with your concerns.It appears that you have done everything you could by the proverbial book--you made sure to notify them timely and in good faith that there were issues, you provided with evidence, you performed internal checks, AND you sent them a letter demanding assurances that they will be able to comply and perform the contract as promised. Provided you keep the paper trail, this is a very legitimate way and reason to terminate the agreement. I do believe you have sufficient grounds to terminate, and also inform the provider that if they choose to pursue you in court for breach of contract, or claim that there is an outstanding balance, you will counter-claim for all your direct and foreseeable expenses that you incurred due to their breach, as well as for lost profits that you suffered by not being able to work while under their service plan.Good luck.
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