I signed an agreement a little over a year ago for internet and phone services for my office. The term was for 3 years. The internet service on the contract
was for a 1.5 Mb Dynamic IP Port T-1. The service is supposed to run at 1.5 Mbps. For the last month we have had dismal internet speed of not even .5 Mbps. We only have 4 computers on at any one time using the internet and our phone system is also tied to this. Our employees cant use simple email programs like outlook and the phones major quality issues cutting on and off in the middle of a conversation. Basically my office cant run and since we do a lot of work on the internet it has disrupted out business
We have called and emailed their customer service over 20 times with no resolution. Every day we have been going on two different websites that show our internet speed and emailing them the screenshot of the results. They blamed our equipment so we had a company check out all of our equipment and its not that.
The contract mentions the following terms and conditions www.paetec.com/about-us/notice/terms-conditions.html
Per those terms on 6/28/13 I certified mail them a termination letter and gave them 30 days to remedy the situation per their terms and conditions. They received this and the internet speed has not changed.
From the reviews that we see online they are probably oversubscribed in our area and wont be able to do anything to get the speed to the amount agreed in the contract.
The question I have is after 30 days have elapsed and we have emails throughout that month showing that our internet speed did not change will I have enough to show that they breached the contract and I am not liable for the remaining 24 months?
Here is the link to the contract and I have already mentioned the link for the terms and conditions: https://www.dropbox.com/sh/azxtl4o0zrbiflk/vwdz1qo-Qb
Appreciate any feedback you can give me. Really need to move to another provider and phone system.