would you give me one more comment addressing the fact that the "Owner" tried to threaten me with a 600.00 charge for them to pick it up? The terms and conditions reads: All requests must be made within 14 days of the installation date. We will then ask you to confirm your decision in writing. On receipt of written notice a full refund will be arranged. All monies invoiced will be returned and the stairlift will be removed between normal working hours. I also sent a second letter that says the track is creating an unsafe area because the leg of the track would not go up and they said they would order a part so it is blocking the entrance way...an ambulance picks up my husband for dialyses 3 days a week and uses a gurney when picking him up.
This is the last - I forgot to ask you if I should I let them leave a message (not talk to them any further) and send this last letter as you suggested. I'll e-mail the last letter and send it certified if that is ok.
No more questions.
You are wonderful and I feel a whole lot better now!
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