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We instituted the late payment fee last month and notified all customers via email that we were doing this effective immediately. However, we offerred each customer a grace period of 5 business days to get current and we would not charge any late payment fee.
All of our invoices and communications going forward do include this notice of the late payment fee policy.
Our invoices BEFORE we instituted this policy DID NOT stipulate any late payment fees, however, it did state that payment was due upon receipt.
I just want to be sure you understood my "yes" in my last answer.
We did tell them the amount of the late payment fee and how it was to be calculated.
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