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Hello, I will try and help you.
How much money is at stake and how did you pay your deposit?
Parson for the obvious question, but have you asked them, for the money back?
Apologies. Let me quickly review the optional info section
Unfortunately, the legal redress available in Cyprus for consumer complaints is fairly limited. Cyprus does not have a "small claims" as in many other EU countries. Though under regulation n° 861/2007 EU established a European Small Claims Procedure however it only provides a simplified court procedure for cross border claims under €2,000. Since your claim is not cross border the local District court is competent to deal with the your claim. However
the General Assembly passed resolution 39/248 a few years ago where it outlined 8 basic rights consumers have: Some of them include: The Right to Security - The consumer's right to protect the safety and health of the same products, production processes, and services that may be received by the consumer
So realistically, here's what you can do: 1) ask for the money back.Tell them you are appalled that they are treating children that way 2) to the extent that it could make a different tell them that you will contact the local media and expose the horrid and unsafe conditions the children are experiencing 3) tell them that you are aware of your consumer rights and if they do not refund the money you will go to the district court.
In addition this consumer organization may be of assistance http://www.cyprusconsumers.org.cy
Their unsafe practices on the minibus alone may be enough. I am not familiar with vehicle law in Cyprus but I suggest you contact yoiu local police department ask them how legal was packing the kids into the minibus. You may be able to file a criminal complaint if the school gives you a hard time.
by the way, the consumer organization I mentioned has a hotline 700 00 700
if you have a smartphone then you can confidentially record the conversation. I would also record a video of the child sitting in the minibus. You can disguise your activity or even say you are making a video for family
I would still speak with the police
I only brought up the police so you can find the regulation and basically tell the school that you know they are breaking the law. If you do end up filing a police complaint it will be up to the police to substantiate it. Of course if you provide them with evidence the likelihood that they will act is higher but nonetheless it is their responsibility.
here is a link to the ministry of education telephone directory: http://www.moec.gov.cy/pdf/tilefona_epikoinonias_2013.pdf
I completely understand your reaction! I was somewhat shocked to read your question
I believe so. This is a matter of safety!
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