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Just to clarify, are you asking for an explanation of the TX sales tax law that his employer has referenced?
Yes and if it is indeed true, he cannot work from home at all without his employer having to charge state sales tax to ALL Texas customers; are their any exemptions, part time work hours etc.
Unfortunately, the law states that TX has the right to collect sales tax from a company that has a physical location in the state of Texas. Physical location is defined as an actual facility, office, address, employee, salesperson, etc. Therefore, if they have an actual employee working in TX - regardless of the number of hours - they would be subject to paying TX sales tax. There are no exceptions for hours worked, unfortunately. The act of simply having an employee performing work in the state would cause them to have to charge sales tax and pay it to the state of Texas.
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