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You could file a complaint with the Office of Fair Trading but that will not get you your damages of £4k
Realistically, your only remedy to get the money back is by filing a law suit with small claims court
Before you do that I would send a demand notice to the agent / distributor asking for your damages and giving notice of your intention to sue at which time if you win they will generally be responsible for your legal fees as well.
to file a complaint with the office of fair trading go this link
for small claims you would need to file a complaint with a County Court Money Claims Centre. You can find the closest one to you by following this link
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OK, so what is the purpose of a Statutory Demand?
Surely the moderrn equivalent of the 5 bob frightener, is of use. If we settle for the clear failure to supply a correct and valid unit, and forget the extras, the case is clear cut, and defined in financial terms.
A Statutory Demand is a formal notice by a creditor requiring a debtor to pay off an outstanding debt or to secure it against a property. You are not yet a creditor. You could become a creditor if damages are awarded to you by court or if you were a bona fide creditor by providing a service and the service was not paid for. In your case the distributor sent the wrong boiler and that caused damages, this would not amount to you being a creditor of theirs.
Even if you send a statutory demand, the distributor will most likely act to set it aside (they would have 18 days to do so) bringing you to court where they will point that you are not a creditor of theirs. That court hearing will not be about the substantive facts of the case rather about the impropriety of the Statutory Demand. Which means that you will be no better off than you were at the beginning and you also risk paying their solicitor fees.
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