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I currently do not have a copy of the recorded conversation (is that something I can legally request?). Outside of that, I do not have any evidence.
Before calling, are they able to charge me for this request?
In your professional opinion, if the PayPal agent clearly advised me to ship the item to the unverified CA address, do I have a case?
I put the request in to get a copy of the conversation. They also indicated I can submit a subpoena to receive the 3rd party credit card contact information. Not sure if I have any chance of resolving directly with the credit card company of the buyer.
Good news - PayPal has just informed me that they reviewed my case and have credited me back the full $2100 with the caveat that this is a one-time courtesy and ensure that shipments are only made to verified addresses going forward. Works for me!
Thanks for your help.
Note - they did not send me the recording of the phone conversation.