the tv was purshased online from walmart And westhouse is the maufacturer walmart told us after the 90days we had to send it to westhouse to be fixed we had to send westhouse acopy of the purshase first and then they send me alabel to send the tv backthe case 3is zw1200304 their phone number is XXXXX
westhouse repair departmentXXXXXchino, calif ca 91710 And here is there corp office number to 500 N state college blv orange,calif 92868 phoneXXX-XXX-XXXX we have called this also and here is my number to the bbb of cal cause i even called them for help and they have not heared from westhouse#98741245
Before and after we send i got a resonse before we send the tv but now that they have the tv we cant get no answer back
what else information do you need
when i called crp they told me to fax acopy of my receipt showing when i bought the tv
what else do you need
yes its westinghouse digtal llc i am sorry
11-1112 the tv when out called on the 11-12- no answer called on the 11-14 and the man josh in suport gave me a case number XXXXX told then to fax my recipt that was faxed on the11-16-12 on the 11-24 werecieved a email label tv was picked up on the11-28th by fed exthey recieved it on the12-4-12 tracking number is(NNN) NNN-NNNN and was signed by aJ garcia at 8.45 am Called on 12-6-12 to check on tv and no answer after calling everyday on the 12-13-12 called the bbbof calif case 98741245
I try to call them yeseterday no i dont have a email for them i have aletter tpyed out that i was going to fax monday and see if i get a answer that away.
They email me my FedEx label i think that came from the Fed Ex company. When i called the XXX-XXX-XXXX . I was answered by areception and asked to help me and then she hung up so called right back and then it just rang and rang. I dont know what my next step should be at this time .Thank you for spending your time on this matter .LIKE i said all i want is the tv fixed and send back to me or a refund in a timeale matter.
Thank you i will try this and again thanks for try to help me. I WILL BE ON THIS FIRST THING MONDAY.
Yes so have i . I thought i did agood job on look at tv before i made this purshase but now i gusses not.WILL let you know how this turns out.
Wow my Tv came in Tue right out of the blue from the fed ex .AGAIN THANKS.
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).