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Good afternoon. This is really typical of these home security companies...they overpromise, overcharge and then underperform. But, that practice is what is going to give you the leverage you need. Since they are not going to be willing to deal with you voluntarily at this point, raise the stakes on them. Send thema certified, return receipt requested letter detailing the history (including their promises and then failures to perform) and demanding that they agree to terminate this contract, refund all your money in total, and drop all further collection efforts for amounts allegedly owed by you within a short specified period of time. Inform them that if your demand is nottimely complied with, you will have no choice but to file a suit against themfor your damages. Be sure to specifically mention that you will be filing this claimnot only as a breach of contract case, but also as fraud and deceptive trade practiceactions, which will entitle you not only to your damages, but also an additionalamount equal to 3 times that as punitive damages. That should provide plenty ofincentive to comply with your demands; but, if it does not, file your suit and contact the state attorney general's office.
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Thank you so much for your response. I already tried to negotiate with them via the BBB but apparently the BBB is more ept at going the way of their members in their respective cities. The company is now demanding the full price of the contract remaining months plus all of their collection fees. Their collection service was rude and harsh listening to no reasons given. Do you think I should have an attorney write them a letter to mae sure they know I am serious? The reason I say that is that since the very beginning they pretty much did not care. I dont think they will pay much attention to whatever I write to them. On the other hand given the treatment and deceptive way in which they have treated me do you think I have a very good chance to win against them if I file a suit?
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