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We are totally disgusted with Globe Life Insurance.
Our son died in June and they received our final death certificate in August. They always admitted received the paperwork via our sending it requiring a signature and return receipt requested.
Each time we call, we get a different story. My husband finally contacted BBB who said continue to call but submit a complaint to them. GL has received questions from BBB and they now falsely claim they only have a pending death certificate, which is not true. This is another stall tactic, and the GL reps. said they cannot give us info, the matter is with their legal department. Should we contact a firm like 'CFLID or Center for Life Insurance Disputes' and have them pursue it.
Welcome! My goal is to do my very best to understand your situation and to provide a full and complete answer for you.
Good morning. You want to raise the stakes on them. First, contact the state insurance board and give them the full background. Second, file suit against GL. Under the state insurance statute, insurance companies are subject to punitive damages over and above policy amounts if they fail to reasonably settle. I can assure you the foregoing steps will get your claim paid quickly.
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