Yes, that is what happened. They failed to take the payment last month and it wasn't until I received this month's bill did I know this happened. They failed to inform me of the activity on my account, they failed to inform me that I needed to make the payment last month and they failed to take responsibility for the error. Not only are they now showing that my account is past due, which I have never been before, but I have to figure out how to come up with $700 in one month to pay the two bills and still be able to feed my children now. They have inconvenienced me and my family and now will show I have made a late payment on my account through no fault of my own.
I'm asking if I can sue Verizon in Small Claims for damages, financial (for amount of bill and late charge), punitive damages and Emotional Distress?
I didn't notice because I don't "watch" my account. My budget is such that because I use auto-payment, it is standard each month, with a small cushion for expenses such as your payment. I can "attribute" this to Verizon because they didn't report to me the activity on my account OR the fact that they would not be taking out my auto-pay. The first time I learned of their error was when my next bill showed my past-due amount.
DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.
The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).