We are a small automotive repair business
in tx, we have a customer who had a vehicle towed in and told us which part needed replaced as it was diagnosed by another mechanic but they were not 'capable' to preform repair.
it was towed in and customer did all contact over phone and faxed over vin and contact info the day it was towed and all contact had to be over phone because customer lives 8 hours away.
long story shortish....customer called four days after tow in asking if we had part yet and status, told her part was on way and would be here in couple days, she asked price and we gave her the price and told her labor cost was not determined yet.she kindly said ok let me know when u have that cost and i will round up the funds.
next day customer relative calls and wants part number ya da yada.....we gave and told her the part was already programed and personalized nonreturnable.this is when relative said no we aren't paying that price for part........
tried to reason with them and customer said 'no way no how' so we told customer to pay their bill and tow it out of here,also informed storage is 100 a day till picked up. she had her husband/lawyer call and ask if they paid bill we would release it and asked if we were holding hostage...we said all she has to do is pay bill.just like everyone else.
then customer tried to have someone tow without paying but tow wrecker refused, customer tried calling police and pressing criminal charges....yeh no. they instructed her she needs to pick up as it is acquiring storage fees daily as we instructed her also.
we have not received a phone call,fax or letter from lawyer nor customer in almost 10 days and wondering if texas law is still after being abandoned for 30 days with a bill we just file for mechanics lien or is there an easier way............there is a lienholder on the vehicle as well.
i know that is long to read but basically customer just decided she didnt want to pay for normal replacement and is trying to save money which is understandable but what should we do next...