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Thank you so much for this opportunity to try and be of service to you today.

Wisdom...compassion..empathy. These are more than words for me. They are my promise to you.

I am a licensed attorney and will do my best to provide you an honest and accurate answer to your important legal question.

QUESTION: "i need legal guidence and possibly intervention to put sense into the brains of the vendor"

ANSWER: First of all, I am very sorry for your circumstances and I mean every word of that remark. Accordingly, I am pleased to share some good news in that you do have some options at your disposal to consider. First, and free of charge, you could share your concerns with the Internet Crime Complaint Center (IC3): File a Complaint. Here is why I offer that recommendation. I am not saying a crime has been committed, but submitting such a complaint also serves to place your matter before the appropriate regulatory (consumer protection) authorities. Especially given the international jurisdictional issues, it would definitely be worth going this route and would cost you nothing to do so. Secondly, you would be very well advised to have local legal counsel draft and serve a strongly worded demand letter. I say this especially in light of the vendor being a large corporation. At least in my experience, the sad reality is that such demands made by those not represented by a lawyer tend to not go much of anywhere in terms of seeing meaningful relief. Thirdly, you can request private business mediation through the Better Business Bureau. It is free of charge to you and boasts an admirable successful resolution rate in the neighborhood of 70 percent based on the most recent data I have seen: File a Complaint. Fourthly and finally, should the other suggestions fail, you can certainly pursue civil litigation. You can seek monetary damages in an amount of up to $5,000 in Small Claims Court or up to $25,000 in County Court.

I truly hope all works out for you.

If you would like any additional information or have more questions please do not hesitate to ask!

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