At this point you have a claim for breach of warranty. When they took in the car and gave you a warranty, they are now in breach of your warranty. This is a contract claim and the Attorney General's office under the federal warranty law has a service to mediate warranty claims. Thus, your first step is to file a warranty claim with the Attorney General and then if they cannot resolve it you have the right to sue them for breach of warranty for all of your damages.

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Sure, a warranty is a contractual obligation. When they undertook your job, they warranted that it would be repaired properly and the repairs they made would work properly. Since the car still does not work properly, if it is a result of the repairs they made, they are bound by that warranty you received to correct any problems to make sure it works properly. If they fail to do so they have broken (breached) that warranty contract with you.

What you need to do is bring the car to another transmission specialist to have them examine the car and the work done and DIAGNOSE what is wrong so you know whether or not it was something that the first mechanic did or did not do that is causing your problems and you will need this in any dispute with the Attorney General or if you have to go to court to sue them for damages. The cost of this would be something you would add into whatever you request from the first shop for damages for their improper repairs.

You would call your state attorney general's consumer protection unit and file your complaint with them first. You also need to get someone to diagnose the problem for you so that you know exactly what you need to be arguing that the other company did not do. See: NY Attorney General Consumer Affairs

I am sorry that you have chosen to leave NEGATIVE FEEDBACK, as we have provided you the correct information to assist you in dealing with your situation. If you have follow up questions, we are more than happy to continue working with you, but your negative feedback is a bit disheartening since we have provided you the correct legal information needed to resolve your issue.

You do not need a lawyer to file a complaint with the Attorney General's office. You can contact them at the link provided and they will take your complaint and try to resolve it.

If they cannot resolve it, then you do not need an attorney to file suit for damages in small claims court. You will need evidence and a mechanic expert to testify as to what this company did wrong with failing to properly repair your transmission.