I ordered a product from a company,the item came by UPS,I DIDN'T KNOW THE ITEM WAS HERE ,UPS driver didn't leave a notice on my business door,I refuse to pay for them because the company added return an late fees to the original bill,now the company I ordered the personalized pens from,have sent the bill to a collection agency,The agency is demanding payment,I have 30days to reply,I need to know what to do regarding the matter,I don't mind paying the original bill,but I refuse to pay reshipping charges, late an return fees,as it was not my fault the UPS driver didn't leave notification that the package was here.
State/Country relating to question: South Carolina
I sent the pen company notification that I no longer wanted the item based on the issue with UPS,an their extra charges.This was when they turned the bill ver to a collection agency.
Hello. My name is XXXXX XXXXX X will be happy to answer your question.I would suggest that you contact the collection agency and negotiate a settlement with them.It is possible that collection agency will agree to accept 70% or less of the total amount demanded, so this matter can be settled possibly even below the amount of the original bill.
Experienced Licensed Attorney
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