Our contract states simply that i contract the factory to make shoes for me and any dispute will be resolved by Brazilian courts.
I have emails that state that the factory will be responsible for any issues that I may have regarding the quality, but no signed contract stating this.
I have POs that are signed by me and confirmed, invoices, etc.Regarding documentation, everything has been well organized.
This is regarding 1000 pairs of shoes including 5 different styles.There are certain defects that pertain to each individual shoes.
For example, glue stains, cork material that is peeling and bubbling, knife marks, zippers falling apart, etc.
We received the shipment in our warehouse and started to send these shoes to our retail customers, after a few days and many complaints, we began inspecting the shipment and continue to have issues on a daily basis. We notified the supplier immediately and they have been giving me the "run-around".
The financing term was simply given to me based on my financials, not letter of credit was given.
We have been doing business with this supplier for 2 years and we have has our issues, but nothing this bad. I chose not to request any compensation for the proir problems.
I might consider doing business with this supplier if they compensate me for these issues.
The invoice total is $58,000 and have requested $18,000 in compensation.
Shouldn't the factory be required to delivery the products as promised?
It's not really feasible to inspect every shoe for defects.
I thank you for your answers.
So you think that my the only realistic option would be to negotiate something with the factory and most probably for future credit for products.
One more thing, what would you consider a fair factory warranty in my situation.
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