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Hello. Thank you for using JustAnswer.
You have a legal claim for the overbilling.
The first step I would take, however, is filing a complaint with the California Public Utilities Commission.
Here is the link to do so;
The Commission is has authority to force a resolution/credit in a situation such as this.
It can also fine the company, if found warranted.
How do I file a legal claim? Small claims court or Hire a lawyer?
I assume the utility is in your business name. If so, is the business a legal entity, such as an LLC or Corp?
I'm the sole member
Unfortunately, then, you will have to hire an attorney.
Only an attorney can represent a legal entity such as an LLC, Corp. or Partnership.
That's why I would go the PUC route first. It's no cost to you and it has teeth.
Ok i'll give them one more week then file a claim. Thank you very much.
You are welcome. Good luck.