Good morning. Yes, you have the right to cancel it if the company tried to deal with you in a deceptive way by sending you a used mattress. If this does not get cancelled through VISA or through the company, here's what you should do..... Send a certified, return receipt requested letter demanding that your money be refunded to you within a short specified period of time. Inform them that if your demand is not timely complied with, you will have no choice but to file a claim for the return of your money. Be sure to specifically mention that you will be filing this claim as a deceptive trade practice action, which will entitle you not only to the return of your money, but also an additional amount equal to 3 times that as punitive damages for their deceptive action of delivering a used mattress when you purchased a new one. That should provide plenty of incentive to comply with your demands; but, if it does not, file your suit.
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