In this situation, the buyer really has no grounds to refuse payment. Although a buyer does have a reasonable time to inspect and accept or reject nonconforming goods, this is not a situation that allows such because your goods conformed to the contract sale as you specifically did not guarantee dimensions of the product unless the buyer called ahead of time and spoke with customer service to obtain specific dimensions.
Thus, the buyer has no remedy and must pay the contract price, subject to the seller's willingness to simply negotiate with the buyer as a courtesy.
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