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Category: Business Law
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i have an answering service that i have used for the past 7

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i have an answering service that i have used for the past 7 to 8 years,i recently had a few clients call me and inform me that something was wrong with my 800 number,so i called it myself only to find out that they have a
recording on there of someone laughing and says "i'm a dumb ass",is this defamation of character?
by the way this number is XXXXX my truck,t-shirts and business cards.
Submitted: 6 years ago.
Category: Business Law
Expert:  INFOLAWYER replied 6 years ago.
Have you checked with the answering service company how this happened?
do you know who did this?
Customer: replied 6 years ago.
no,i didn't tell the person exactly what was on the recording until i spoke with a supervisor and i have benn trying to figure out a way to prove this before it is taken off
Expert:  INFOLAWYER replied 6 years ago.
You need to uncover what happened here. If the service company did not maintain proper security measures and permitted this breach you have a breach of contract claim against them and a complaint to the BBB and dept of consumer affairs.

Customer: replied 6 years ago.
do i start by filing complaints against them myself or should i get an attorny involved and have someone call and listen to the recording?
Expert:  INFOLAWYER replied 6 years ago.
I would involve a local business lawyer. You can find same on You should consider recording what you have heard to ensure it is not erased.
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