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Leave this part out:
Plaintiff has not demonstrated that such faxed documents were sent by our organization. I am requesting: I am requesting a General Denial in which I deny each and every accusation.
Just number your answer like the complaint. For each paragraph, respond either "deny" or "insufficient information to provide a response"
Keep in mind that you have the right to file a counterclaim. I don't know what your case is about - I just wanted to let you know this.
Oh, and your response should be called an "Answer". It needs to be filed with the court, and copies mailed to the Complainant (or Plaintiff).
No idea, since I don't know the first thing about your case.
However, this is the place to put any claims you may have against the Plaintiff.
Attorney fees and costs in defending the lawsuit.
Money the Plaintiff owes.
Harm the Plaintiff has caused to you.
Those are just a few ideas.