That section was from the original supplier's contract, not the one that took over from it. We never were asked to sign a new contract with Direct Energy. The only contract we have is the Strategic Energy contract, our original supplier. Liquidated damages is not spelled out in our original supplier's contract. It doesn't even state what it means, and what the math is. The contract states any liquidated damage bills we receive must be accompanied by a full accounting of the charges. What I got from a customer service rep was this reply:
"The calculation for early termination fees is more complicated than just a formula.Using one generic formula, we take the original contract price - today's current market value = the difference in price per KWH.We take the difference in price per KWH and multiply the remaining usage, of the remaining term.Since we bought the energy in advance, this is a calculation to see what our potential loss is."
Should I also ask them for a copy of our original contract? if they don't have it, then what?
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