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When a retailer sells goods and then is responsible for getting them installed but the work is not quality or needs to be repaired, there may be a contract the parties signed which controls their rights in case of poor work and consumers should carefully review any contract or other agreement they may have signed to see what duties they and the seller may have, as well as any third parties which may have been hired to assist in the work. Also, depending on what a contract may include, a consumer may be able to try to seek payment from the seller for the cost to have the work performed redone properly and to have any costs paid to them for goods or services due to poor recommendations or due to a reliance on their expertise may also be returned. When a company and a consumer cannot reach any settlement agreement that is acceptable to both parties, then a consumer may try to contact their state's consumer protection office (normally a part of a state's Attorney General office) to see if they can help the consumer resolve the issue or the consumer may speak to an attorney in their state (or do both of these things) to see if the attorney can help them obtain a settlement they will pleased with or even help them file a court claim to have work redone and other damages cured, as well as to seek any other penalties or costs that are normally associated with poor installations. The NC Dept. of Justice's Consumer Protection can be reached here.
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