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It is likely that the statute of limitations has run on the collection of this debt. Usually, open accounts have a 3 year statute of limitations. This is the first thing you should check in to. If the time is out, you're not obligated to pay.
Also, you should demand to see an itemization of the amount claimed and the services allegedly rendered.
Sorry it took so long to reply. I just saw the last entry.
In California, an open account that is in writing has a 4 year statute of limitations, and an open account not in writing has a 2 year statute of limitations.
Because you're dealing with a utility, it is likely that she had to sign an turn on agreement or other paperwork. Therefore, she's likely governed by the 4 year statute.