Hello and thanks so much for writing to me. I will need just a little bit more information before I can respond:
Did the other company send you any verification that they shipped the goods? Is a lot of money involved? What state are you in and what state are they in? Do you want to maintain your good business relationship with this company?
I'll look forward to your response!
BTW, sometimes there can be a delay of many hours before I can get back to you. Be patient; I won't forget you, and I can usually respond within no more than 8 hours.
There isn't a lot you can do right now except write to them (certified, return receipt requested) and explain, once again, that until proven otherwise, you believe that payment always cleared before shipment. Try to resolve this amicably.
If you're unsuccessful, you can't really do anything to keep them from taking this to a collection agency. But after the collection agency contacts you, you can send them the same letter, also certified/return receipt.
Finally, they could take you to court. But they would have to prove their case, and if you win, you'd be entitled to attorneys' fees and costs if that's what your written contract with them says (you do have a written contract, don't you?).
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