My on Star phone can call out but cannot receive incoming calls, Any help will do.
Country: United StatesMake: BuickModel: Lucerne CXL
I talked with On Star and they think it's an equipment problem.
Hello and thanks for using just answer.What year is your Buick Lucerne?
On the Onstar system it sounds like everything else is working as it should except the part of receiving calls.What sounds like is going on is that the VCIM which is the vehicle control interface module is not letting the vehicle receive calls.Also the VCIM is what sends and receives the incoming calls for the vehicle.I would look into replacing the VCIM and have it programmed which has to be done after replacing but can only be done at a GM dealer and you should be good to go.
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