How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Goodwrench9124 Your Own Question

Goodwrench9124, ASE Certified Technician
Category: Buick
Satisfied Customers: 3432
Experience:  Ase Master Certified, GM Master Certified Tech. Awarded GM Top performer, Hrybrid certified
Type Your Buick Question Here...
Goodwrench9124 is online now
A new question is answered every 9 seconds

2003 Buick Rendezvous CX: we are unable to get the rear hatch to open

Customer Question

We have a 2003 Buick Rendezvous CX - we are unable to get the rear hatch to open.
Submitted: 6 years ago.
Category: Buick
Expert:  Goodwrench9124 replied 6 years ago.
Hello, and welcome. when you try release and open the rear liftgate, can you hear the release work? a click?
Customer: replied 6 years ago.
No, we do not.
Expert:  Goodwrench9124 replied 6 years ago.
Ok, I know you said you checked the fuses, but to be sure, how about the GATE REL fuse number 13 20 amp fuse, that is in the center console ip fuse block? can you tell me if this fuse is good and has been checked?
Customer: replied 6 years ago.
yes, this fuse has been checked and is good.
Expert:  Goodwrench9124 replied 6 years ago.
Great, just wanted to be sure. the rear liftgate is operated by the body control module. when you dont hear the actuator clicking in the rear, either the actuator in the liftgate is failed or the body control module has a internal fault. this can be very hard to diag without a high end scan tool that can read data. I do have one quick thing you can try, where the liftgate fuse is, the body control module sits on topp of this fuse block. you wont be able to see it very well. but try this, kinda tap on the fuse block area and see what happens, try opening the liftgate
Customer: replied 6 years ago.
It is late, will try your suggestion tomorrow.
Expert:  Goodwrench9124 replied 6 years ago.
let me know what happens?
Customer: replied 6 years ago.

We tried your suggestion but this did not work either.


If we are unable, by your suggestions, to get it working will I still be charged the $15.00?


Thank you for your quick responses and I do hope you will be able to solve the problem if possible.

Expert:  Goodwrench9124 replied 6 years ago.
No, you dont have to accept my answer if you are not happy with my help. like I said the problem is going to be either with the lock actuator or the bcm. which does require a GM tech 2 scan tool for proper diag

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Previous | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX

Meet The Experts:

  • Dave Nova

    Dave Nova

    Buick Technician

    Satisfied Customers:

    ASE Master Certification. GM World Class Certification
< Last | Next >
  • Dave Nova's Avatar

    Dave Nova

    Buick Technician

    Satisfied Customers:

    ASE Master Certification. GM World Class Certification
  • Pete's Avatar


    Buick Technician

    Satisfied Customers:

    17 years Buick Technician experience and training.
  • Gary's Avatar


    Buick Technician

    Satisfied Customers:

    15 years master GM tech and mater ASE tech
  • John's Avatar


    Buick Master Technician

    Satisfied Customers:

    ASE A1-A8 w/L1 GM master technician.Factory certified with 40 years experience.
  • George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    ASE Master 15+years
  • Don 'Mo Lurch''s Avatar

    Don 'Mo Lurch'

    Buick Mechanic

    Satisfied Customers:

    GM, Chevrolet Cert., Heavy Line Mech, Race Shop Owner, Mobile Electronics.
  • Ron Z.'s Avatar

    Ron Z.

    - Buick Tech -

    Satisfied Customers:

    18+yrs experience. State Inspector and Buick Diagnostics