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Hi Eric my name is Jason.
I read what you wrote. Do this for me as a test. Start with the engine off. Push the throttle all the at forward as if you were going full speed. Will the trim buttons on the shifter handle work, or are they dead?
The only time I've ever heard of a scenario similar to yours is if there is a short circuit inside of the shifter handle, and that's why I wanted you to push it forward. At this point i'm not sure what to say so lets see what happens when you put the boat back in the water.
Whatever the issue is, this should be under warranty. Have you had it into the dealer yet?