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Hello my name is ***** ***** I will assist you. The neutral safety switch is located in the remote control handle box. Regarding your problem the control box should lock when in neutral and not keep going to reverse or vice versa. To put into gear you would need to press the red button under the handle but to go out of gear you should just need to come back to neutral and it should lock. The neutral safety switch is just there not to let you crank the engine while on gear.
If you have further questions let me know.