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Good morning, my name is ***** ***** am I speaking with?
What are we working on?
What is the year, make, and then either model or serial number on the engine?
I would need to know exactly which engine you have to be of any help. The number you gave me doesn't mean anything. If you don't know what this is, can you take a picture of it?
It's a Mercury Sportjet. Got it.
What is the story on the engine, when was the last time it started up?
Is the emergency stop switch clip in place?