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Hello. My name is Tan.
Could I get the make, model and serial number of your engine please?
Hello, my name is***** will assist you.
Is the engine two or 4 stroke?
The serial number can be located on the right side of the swivel tube. It with start with a number, then a letter, followed by 6 more numbers.
Four stroke ok, about what year is the engine? With that I can determine the correct model and begin to tell you where to look to fix the problem.
For starters, was any work done to the boat just before the issue began, such as replacing the battery?