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Hello, my name is***** will assist you.
do you use this in fresh or salt water?
Would you please post the serial number of the engine?
If they are going to set a pic. Have them try and get one off where the shift shaft goes thru the mount cradle. It can be seen from the same side of the engine as the serial number.
No worries, there are no time limits here. You can reply back to me at any time. I am an actual Mercury tech and have been working on the Verado since it was released.
Yes, the shift shaft could be binding at a bushing just under the powerhead. Seen more often of salt water boats, but can happen to fresh as well. Or you could have an issue inside the gear case.
You can check it to see if it is really loose by shaking the engine pretty hard side to side and listen inside the drive shaft housing. There shouldn't be any clinking inside it.
Well that will change things a bit.
I will need two things. The HIN from the boat, and the engine serial number. I can do some checking on some old bullitens
Talk to you later.