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Jason
Jason, Marine Mechanic
Category: Boat
Satisfied Customers: 14305
Experience:  Degree in Marine Technology. Gas and diesel marine mechanic.
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My trim will go up but not down we changed switch an it went

Customer Question

My trim will go up but not down we changed switch an it went down but not up an now it goes up but not down again
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Marine Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so the Marine Mechanic can help you best.
Customer: Trim will go up but not down
JA: Is there anything else the Marine Mechanic should be aware of?
Customer: Put new solenoid on it an still same an changed the switch,to
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Marine Mechanic about your situation and then connect you two.
Submitted: 6 months ago.
Category: Boat
Expert:  Jason replied 6 months ago.

Hello my name is ***** ***** am I speaking with?

What engine are you working on?

Expert:  Jason replied 6 months ago.

Are you still with me?

Customer: replied 6 months ago.
Ryan
Expert:  Jason replied 6 months ago.

Hi Ryan,

I would need to know what you are working on first before I call out.

Customer: replied 6 months ago.
I am here it's a 5.7 l mercruiser i/o
Expert:  Jason replied 6 months ago.

Got it.

I just tried to accept your request for phone service. The system says that your payment did not go through. Did you want to get that taken care of with customer service, or did you want to continue online?

Customer: replied 6 months ago.
I will update it
Expert:  Jason replied 6 months ago.

Okay I'll keep an eye on it.

Customer: replied 6 months ago.
It says it's paid
Customer: replied 6 months ago.
If it hasn't gone thru I'm not worried about it we will just do it this way
Expert:  Jason replied 6 months ago.

I'll try sending you the phone option, see if you can accept it on your end.

Customer: replied 6 months ago.
It has taken the money out already an it has been updated so I don't know why it keeps saying that
Expert:  Jason replied 6 months ago.

Phone service is not included in the initial deposit, it is an extra service provided at an extra charge. If there is any confusion you would want to contact customer service at *****@******.*** and they can answer any billing questions for you.

Did you want to set up a phone call, or stay online? (Calls obviously go a lot faster, for the both of us)

Customer: replied 6 months ago.
Just stay online
Expert:  Jason replied 6 months ago.

When you hit trim down, is the trim motor running?

Customer: replied 6 months ago.
Ye's when I hit the down button it goes up. An when I hit the up button nothing happens
Expert:  Jason replied 6 months ago.

If you hit up down and it goes up you have the wires backwards at the switch (or the switch upside down). Lets correct that first before going further.

Expert:  Jason replied 6 months ago.

Hello, just checking in, were you able to swap you wires around at the switch yet?

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