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Thank you for allowing me to assist you, my name is Joe and I will be happy to assist you with your concern today.
If the problem is not electrical related and the lift has power and ground along with switch passing power correctly, then you will usually need to manually lift the hatch. This is done by usually depending on configuration removing the pin from the strut which will then release the lid from the strut arm and allow the hatch to be manually lifted.
Check that none of your house batteries are dead as that could be the problem, you will then want to use a voltmeter at the switch to be sure it is getting power. If there is lack of power a harness to an external battery can be used via the accessory adapter port to provide power for it.
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This is correct, the lids are extremely heavy to lift and if the electronics are working up to the units but the actuators not lifting then the only option is manually lifting the hatch, this can sometimes require multiple people to achieve. Some have manual cranks and others a pin you remove and manually lift the hatch like in your vessel.