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Hello my name is ***** ***** am I speaking with?
It can happen for any number of reasons. Have you checked to see if ther was any trim fluid in it? When was the last time it worked?
Has the outboard hit anything/hit the bottom?
When did it last work correctly?
Do you happen to have the serial number on the engine so I can see which trim system you have.
they should get it to me.
Let me ask you something else. What is it you are looking to do with the trim system?
Do you have the service manual on the engine? (which would include the trim system)