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Which controller do your have, From my experience I will ask if you have the Mercruiser / Mercury side mount and can't get the button out ???? This thing is a bear if you don't know the trick.....
There were several, please describe it to me....
Is the handle Boxey/ Is the Button Square or Round?
Is there a trim rocker switch and a trailer button in the center or two buttons?
Can you take the panel off the wall to gain access to the unit without removing it from the wall?
Is This Your Box ?