BMW Questions? Ask a BMW Repair Expert for Answers.
Hi,my name is ***** ***** I will be happy to try to assist you with this.I may need more information in some cases to help with answering your question.
If you have not had the fault codes checked/read out at all this needs done.If any codes are set with this issue here the codes need diagnosed to help locate and repair this issue.This sounds like the radio itself may have failed internally electronically causing this fault needing replaced.I have seen several internal radio failures before in the past with it needing removed and replaced.
If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service.You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.
Unfortunately this is all of the info I have on this myself here.If you would like I can open your question up for others here to see if anyone else can assist further just let me know if this is something you would like to do.