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Roger
Roger, BMW Master Tech
Category: BMW
Satisfied Customers: 3037
Experience:  10 yrs. experience as BMW Master Technician, shop foreman and dealer.
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Pearl, My 05 X3 roof will not close the rea section,

Customer Question

Pearl
JA: How can we be of help?
Customer: My 05 X3 roof will not close the rea section
JA: Tell me a bit more about what's going on so he can help you best.
Customer: Panoramic roof. the rearr panel is stuck open
JA: Are you hoping to fix this yourself?
Customer: I would love that
JA: Is there anything else the BMW Mechanic should be aware of about your BMW?
Customer: But im not sure
JA: Our top BMW Mechanic is ready to take your case. Just pay the $5 fully refundable deposit and I'll fill the BMW Mechanic in on everything we've discussed. You can go back and forth with the BMW Mechanic until you're 100% satisfied. We guarantee it.
Customer: Im very mechanical
Submitted: 11 months ago.
Category: BMW
Expert:  Steve replied 11 months ago.
Hello and welcome,
My name is ***** ***** it will be my pleasure to assist you today.
What is the last 7 digits of he vin?
Customer: replied 11 months ago.
wc49478
Customer: replied 11 months ago.
Steve?
Expert:  Steve replied 11 months ago.
Hi you only gave me 56 seconds to reply?
What exactly did you want to know about this condition?
Customer: replied 11 months ago.
Hello?
Customer: replied 11 months ago.
Steve. I wasn't rushing you. I thought you were gone. That's all
Customer: replied 11 months ago.
The rear roof will not close or respond to and commands
Customer: replied 11 months ago.
I dont think the cassette is damaged, however Im probably wrong being the fact the back section will not close
Customer: replied 11 months ago.
When will you get back to me Steve
Expert:  Steve replied 11 months ago.
hi, it can take a few min to reply.
what exactly did you want to know then? if the cassette is damaged?
Customer: replied 11 months ago.
Steve. I feel as though I am bothering you. I have rain on the way in. And your asking me if YOU think the cassette is damaged? Steve. If you cant assist, thats fine. Do you have any suggestions that might have me close the rear panel or should I just be doing this without your help.
Customer: replied 11 months ago.
I think it's a pretty common problem and I came to you for advise. And the response time is really bad
Expert:  Steve replied 11 months ago.
I am confused.
I am not asking you if the cassette is damaged, I am asking you what your question is as no question has been asked. Is your question if the cassette is damaged? is it how to close the roof? something else?
I asked this: "what exactly did you want to know then? if the cassette is damaged?"
I am asking you what you want to know, not if you think the cassette is damaged.
Expert:  Steve replied 11 months ago.
do you just want general advice about this?
Customer: replied 11 months ago.
May I receive a refund. I feel I am to do this myself. I'm sorry I even gave my financial information
Customer: replied 11 months ago.
Steve. Can I close the roof manually? Advise
Customer: replied 11 months ago.
Steve. Questions where asked between Pearl and I. Did you not read up on the crisis at hand?
Customer: replied 11 months ago.
No thank you. Just a full refund of $5.00 would be appreciated. I thank you for your time and help
Customer: replied 11 months ago.
Order #16116067-537 . Steve. No need for a new BMW mechanic. Just the $26 refund. I thought I charged $5. And JA charged me $26?