Hello, I'm Jason. I will do my best to answer your question quickly and accurately using the information you have provided.
Looking up some information on this first
Ok, so there are definitely no BMW service bulletins related to this, but I'm checking other sources
how many miles are on the car, and have you owned it since new?
Let me add that my car was not moving, I was in a parking lot with no other moving vehicles around me so it is impossible for a stray rock etc. to have caused the damage.
Good, I was going to ask that also
miles, and length of ownership please?
still with me? Not sure if you can read my responses here
if not, I'll convert to another format so we can continue
Ok, converting over now, as it seems like you may be having issue with live chat
Please do NOT rate the session yet, as I'm still gathering information
Your right, I am not use to chat so I did not see your questions.
The car has 52k on it and it was bought certified used from the dealer
Not sure what cpo is but I did purchase the extended warranty and it is still in place and the dealership said they never heard of this before and that it is not covered. My internet search has identified numerous reports of this problem over the years with different models but nothing so far on this model