Hello and welcome to Just Answer.
Can you please describe how you are trying to pair the phone?
I followed the instructions given by the dealer
Verbally or did they tru to pair the phone for you?
not verbally. it was in writing
What kind of phone are you trying to pair?
a sony ericcson experia x10
do you have an answer?
What cellular carrier is the phone with?
AT&T. the problem i have is with the system on the car.
I understand. The problem may just be the compatibility with the car and the phone. The experia 10 is not an approved phone.
Can I please get the last 7 digits of your VIN?
if you are aware of the procedure then you would understand my initial question. the instructions are as follow. i get in the car, press the send /receive button for 1 second, then turn the ignition on and press the send/receive botton for 3 seconds. the words bluetooth paring should appear on the screen but this is not happening. this is what i would like to know. why nothing is appearing on the screen
I have never heard of this. Here is a Youtube video. It will walk you through the pairing procedure.
It sounds like the dealership is confused on how to pair a phone.
i noticed on the video the when the menu button was pressed the phone icon appeared on the screen. this does not happen in my car. do you why?
You mean in the radion main menu?
Sorry, I meant the radios main menu.
This means that either the TCU (telephone control module) has failed or your vehicle is not equipped with a TCU/bluetooth. Have you ever used the bluetooth?
no, i just bought the car yesterday and i am trying to activate the bluetooth. there are sybbols on the steering wheel and the console. which means the car is equipped with bluetooth
The steering wheels are universal, so cars without bluetooth get the telephone button too. I'd be willing to be the car is not equipped with bluetooth. If I can get the last 7 digits of your VIN I can check if your car has the bluetooth option.
i do not have this available now. i will check with the dealer tomorrow, thanks for your help
You are welcome. PLease don't forget to press the accept tab so I get credit for my answers.
ok i will thanks again, goodnight