How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kenny Your Own Question

Kenny
Kenny, BMW Technician
Category: BMW
Satisfied Customers: 968
Experience:  BMW Master Certifed level 1 Technican
14969438
Type Your BMW Question Here...
Kenny is online now
A new question is answered every 9 seconds

1992 BMW 325IS: ignition lock..Key turns..lock cylinder..column

Resolved Question:

I have a 1992 BMW 325IS that has an ignition lock problem. Key turns but no igntion to the engine. I ordered a new tumbler lock assembly, but can not get the old lock cylinder assembly out of the column. I removed the retaining ring and tried using a bobbie pin thru the access hole next to the key hole to release the lock but to no avail. It just will not release. What am I doing wrong? Is there something else holding the tumbler assembly in place?
Submitted: 5 years ago.
Category: BMW
Expert:  Kenny replied 5 years ago.

This has happened before in the shop when the lock tumbler really fails bad it jams the release mechanism. To correct this you will need to replace the complete upper section that the lock tumbler goes into. The part you need is 32321161551 with bolts 32311157967 (x2).

Customer: replied 5 years ago.
Not sure what you mean. How is this accessed and removed by a novice like me.We've now tried to drill out the assembly and have broken various bits. Can't we continue until we've drill thru the tumblers at various locations until the tumbler assembly is released from it's housing?
Expert:  Kenny replied 5 years ago.
You can replace the complete housing with just hand tools and a air hammer to walk the break off bolts. The problem with tring to drill it out is the tabs that are holding it in will be damaged by drilling then the lock cylinder wont stay in place and this will take forever. I highly recommend replaced the column piece I think this is the easist solution to the issue.
Kenny, BMW Technician
Category: BMW
Satisfied Customers: 968
Experience: BMW Master Certifed level 1 Technican
Kenny and 4 other BMW Specialists are ready to help you
Customer: replied 5 years ago.

Kenny, one last question if I may just to be sure that I am headed in the right direction. When the key is presently turned to start the car, everything is normal except the starter does not engage. Is this truly the key tumbler lock problem (as thought because the key did not return to the off position intitially and wore down the battery because dash indication lights remained on), or an ignition electrical switch problem (has power to switch) or possibly a starter solenoid (no clicking sound) problem? The problem occurred out of no where without any previous indication and the car will not start to this day even with a fully charged battery. Your thoughts concerning this situation? Thank you again.

PS - all local BMW dealers have refused to work on the car because it is too old. So I'm now forced to fix it myself in a parking lot.

Expert:  Kenny replied 5 years ago.

I don't think it is a lock tumbler problem I would suspect a faulty electronic portion of the ign switch or a starter. I would check for voltage at the control wire on the starter solenoid.

 

To bad about your local dealers, At my dealer we work on any BMW we have several BMWs older then yours come in for repair.

 

 

Customer: replied 5 years ago.
Once again thank you Kenny

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
 
 
 

Meet The Experts:

 
 
 
  • Roger

    BMW Master Tech

    Satisfied Customers:

    2906
    10 yrs. experience as BMW Master Technician, shop foreman and dealer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/Guest/2008-02-15_191551_avatar.jpg Roger's Avatar

    Roger

    BMW Master Tech

    Satisfied Customers:

    2906
    10 yrs. experience as BMW Master Technician, shop foreman and dealer.
  • http://ww2.justanswer.com/uploads/EU/eurotec/2012-6-11_13153_mpjaphoto.64x64.JPG Marty's Avatar

    Marty

    ASE Certified Technician

    Satisfied Customers:

    406
    ASE & Bosch Certified Master Tech. Over 30 years experience.
  • http://ww2.justanswer.com/uploads/DA/dansciol/2012-7-7_16177_danpic.64x64.jpeg bimmaster's Avatar

    bimmaster

    BMW Technician

    Satisfied Customers:

    1817
    3 years dealer experience, master bmw tech
  • http://ww2.justanswer.com/uploads/bmwmaster/2009-05-09_062111_avitar.jpg Sam's Avatar

    Sam

    BMW Master technician

    Satisfied Customers:

    1043
    BMW S.T.E.P. graduate, 10 years BMW dealership experience
  • http://ww2.justanswer.com/uploads/hondatrx450/2010-01-18_231606_stuff_092.JPG mike's Avatar

    mike

    BMW Technician

    Satisfied Customers:

    694
    bmw master tech ase certified
  • http://ww2.justanswer.com/uploads/CA/caprio23/2011-12-13_155550_20111213105344.64x64.jpg Anthony's Avatar

    Anthony

    BMW Technician

    Satisfied Customers:

    628
    ASE Master Automobile Technician with over 20 years exp. in this field.
  • http://ww2.justanswer.com/uploads/bmwbum01/2009-12-28_205712_germany2000.jpg Thebmwbum's Avatar

    Thebmwbum

    BMW Foreman

    Satisfied Customers:

    533
    31 years BMW Experience