Hello I am a licensed attorney here to help you with your question, please review my response and do not hesitate to ask for clarification
This is unfortunate, what you will need to do is go directly to the banks office, and speak to a representative, and have the bank manager handle the issue,
in my experience a letter does not work,
If the local branch manager will not help, consider having an attorney send a letter threatening legal action against the lender for their delay.
I was assuming that they were going to ask for proof of renovations or something like that, but I did not think it would take so long to respond.
Can I at least start with my letter and is it ok to say I am losing rent or is that not OK to say.
You should threaten legal action if they do not respond, and detail how you are losing money, I would still go to a local branch to see if they can help as well.
Thank You I am asking another question also separately.
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