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My official residence is Houston, TX, but since I work overseas, my mailing address for invoices/statements is c/o my daughter, who lives in Seattle, WA.
It appears that since a year has gone by and you have already sent them information in writing, you will need to take this to the next level. If your credit card company is does a lot of business in the state where you reside, then you can go to the local court house and file a lawsuit against it in small claims court if you do not incurr the expense of an attorney.
One more demand letter to the credit card company stating that if they do not resolve this matter in the next 7 days, you will file suit may do the trick b/c they will have to weigh in the cost of incurring attorney's fees as a corporation cannot represent itself in most courts. You should send this letter cerf mail ret. rec.
You claims against them would be for negligence and possibly breach of contract depending on the exact language of the credit agreement concerning the procedures for and their respective duties in connection with a reported fraud.
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