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The lender's attorney's can file a Motion for Rehearing and explain "excusable neglect", it means that they missed the court date but have an "excusable" reason. If they can show there was an error, Chaper 13 versus a Chapter 7, or the date was wrong on their notice, or anything was in error on their notice, they will probably be given a chance to have the hearing again. They can also appeal the Trustees ruling if they don't want to go the rehearing route.