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You may have to take the agent to the Department of Commerce for failing to do his duty and to order the bind to be released.
This is your only option. You will have to provide evidence of all your attempts to have them comply and have the banned released and their failure to do so.
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Have you complied with the lease and cleaned the carpets and done what you should have?
Also as a fixed term lease you can only break it if they agree. If they do not agree you can be liable for the balance of the lease until they find a new tenant.
If the lease has a fee to break it and you signed it you may think it is not justified but that is what you agree to when you entered the lease.
All the best and good luck.
I have seen the attachments but I cannot give you an opinion on how good or bad it is for use in court.
What you have shown me can be used in court and you should file it with your application.
Their delay in getting back to you does not absolve you of your obligations under the lease. If you have not cleaned the carpets etc even though you broke the lease that part can be enforced.
If you want damages you actually have to show the court that because of their delay and omission you have actually suffered financial loss. if you cannot show that the court will not award you any compensation.
If you signed a 12 month contract knowing that is what it was, the court will not punish the agent for sending you something that you did not ask for. You have a right to change it or ask for it to be changed before signing.
I hope this all makes sense
They could have rejected the form because of your notation of not being sure. The lease expired when the lease said it did. The fact they have accepted and approved the request means they accepted the form in the form it was in.
She had every right to rely on the lease you signed and your signing it binds you. This is the biggest issue I have. He delay may have inconvenienced you but had you take it to court the lease would have been upheld as a 12 month lease.
The agent may have been negligent in her actions or failed to do what she said she was doing but you will only be able to find that out if you sue and issue a subpoena to see the file.
You will not be granted the damages for the extra rent you paid.
I cannot see any deception on her part. There may be some delay due to negligence but no deception.
If you know who the owners are contact them directly and without the agent and ask them directly about the reason for the delay and confirm if what you were told by the agent is true.
If they are prepared to put it in writing them you can use it against the agent and sue them for being negligent and lying.