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My name is ***** ***** I am a NSW Solicitor. I will do my best to assist you with your question.
When you joined was it recommended to you because you wanted the hip operation? Have you been given credit for the new insurer based on the fact that you were in CUA and are not an a waiting list?
They have the right to change the policy but based on what they have done I would take the matter to the ombudsman.
If you do not make the complaint they will get aways with this and the ombudsman may make orders that they give you something back. I cannot guarantee it but you have nothing to lose.
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