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My name is ***** ***** I am a NSW Solicitor. I will do my best to assist you with your question.
Yes you can lodge a complaint through the ombudsman but it is best to wait until you have had a refusal of the claim and had the internal review process go through with the insurer.
If they have not refused but have just delayed you can threaten them with the complaint.
Here is the link for the ombudsman.
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